Terms & Conditions

Definitions

“We”, “us”, “our” or “Goldwise” means URL Holdings Ltd.
“Goldwise” is a trading division of URL Holdings Ltd.
“You” means you the person accessing this website and/or communicating with us.
“This website”, “our website” means www.goldwise.co.nz, the website of URL Holdings Ltd.
“Goldwise Pack” Means a request for a courier pack or any other request to enter into a possible transaction with us.
“Goldwise Shop” or “Store” Means our online shop, where we sell Pre Loved products and services.

By accessing or using any part of this website you consent to these terms and conditions and our Privacy Policy.

We may update the terms and conditions on this page, or any part of our website from time to time. You agree to review this page regularly and your continued access to or use of this website will indicate that you consent to any such changes.

By viewing the pages of this website, you acknowledge that you have read and accepted these disclaimers.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following “Terms and Conditions” (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Goldwise Shop

Online shop for Pre Loved items

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Terms.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Stock Availability

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability. The availability of products and services may change from time to time. In the event a particular product is sold out, Goldwise reserves the right to either process partial orders and make refunds or return orders in full. Goldwise retains title to the products you order until you have made payment in full for those products.

Please note that we have limited quantities of some of the collectable coins and products, so it may be sold out quickly. We may sell the same products on other marketplaces like Ebay and Trademe. We would try to promptly update our Goldwise Shop in case the sale has happened offline or on other marketplaces. During the same time if you have placed an order on our website, but the product is sold out and is not available on backorder, Goldwise will promptly refund any payment which it may have received for the product that is unavailable and will email confirmation of credit refund.

Ordering products or services

Orders can only be placed by people legally able to engage in a contract. Any order placed by you via the Goldwise website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified at the time you place your order. Goldwise reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order and a failure in your payment.

Your ability to purchase products and services from our website may be terminated at any time by us without notice. The products and services offered for sale are available only to individuals who can make legally binding contracts.

Order Information

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, phone number, email address and payment information. We refer to this information as “Order Information.”

Accuracy of billing, shipping and order information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Goldwise is not responsible for any customer input errors and/or typographical errors in your order information. The customer is responsible for verifying all information is correct before submitting an order. An automatically generated email invoice will be sent when you submit your order, please read through the details and if you find any errors, contact us immediately at sales@goldwise.co.nz.

Goldwise cannot be held responsible if your order is shipped with the incorrect information and if you do not receive the package. We have no way of knowing if your name and address have typographical errors, neither does the Postal Service of your country.

Goldwise will endeavour in all cases to have returned any shipment that is not delivered, but if this is not possible the responsibility remains with the customer.

If for any reason an order is returned to us with an incorrect address, customers are responsible for paying the postage costs to send it to the correct address once we receive the package back. If we receive your order back as undeliverable, we will verify the shipping address you provided in the order information and you will be contacted via email. Payment for the postage to resend the package to you will be due within seven days of sending the email. No refunds will be given if this occurs.

For more details, please review our Returns Section.

Currency and Payment Terms

Except for Paypal, transactions are invoiced in the ‘currency selected’ based on your location. New Zealand orders will be invoiced in $NZ, all other orders will be invoiced in $US.

Payments via Paypal will only be invoiced in $US, even if you are located in New Zealand.

We accept the following payment types: Credit card (Stripe) Visa, MasterCard, Amex and Paypal. Once you are ready to purchase the products from the Goldwise shop, you will be required to submit your credit card details on the checkout page. After the details are submitted, an email will be sent to you confirming your order information.

You authorise www.goldwise.co.nz to debit the order value amount from your nominated credit card. If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods and may contact you to make alternative payment and delivery arrangements.

Purchases of some high value products cannot be made by Credit Card. Our preferred method of payment for these is via bank transfer.
We reserve the right to refuse service to anyone for any reason at any time. If we decide not to accept the payment from you by credit card for any reason, we won’t process the order and will inform you that your Order will not be processed.

Bank transfer

Payment for Bank Transfer purchases must be received within 7 days of order. Payments not received within 7 days will result in cancellation of the order – without notice.

New Zealand sales tax (GST)

Sales outside Australia, which incur a 10% Goods and Services Tax at checkout, and New Zealand (NZ), are exempt from New Zealand Goods and Services Tax (GST). For NZ domestic sales, all products of 99.5% pure metal or higher (gold and silver coins, medals and bullion) are exempt from GST.

Duties, taxes and customs clearances

You may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country. These charges are not included in the price of the items. Please contact your local customs office for more information on the applicable duties, taxes, restrictions and fees. Goldwise takes no responsibility for the payment of these duties, taxes, restrictions or fees. Customs regulations and requirements vary from country to country. Please ensure you understand the terms of custom clearance in your country.

Shipping

All orders are sent from Goldwise during normal New Zealand business hours. Goldwise product deliveries must be to a physical residential or business address, Our courier does not deliver to PO Box of Private bag addresses. Please include a daytime telephone number with your delivery details in case we need to contact you.

FREE SHIPPING applies for all online orders delivered in New Zealand.

Excludes all bullion products.

SHIPPING CHARGES applies for all online orders delivered outside of New Zealand.

Delivery time estimates

Once the order is purchased, please allow 3-5 days for us to process and dispatch your order. We will send a confirmation email when the goods are dispatched. In the unlikely event of a delay with your order or if we are unable to meet the following timeframes we will contact you by email and let you know.

AREA	DHL EXPRESS DELIVERY	Shipping charges
New Zealand	3 – 5 working days	Free Shipping
Australia	4 – 8 working days	$80 – $100
North America	8 – 15 working days	$180 – $220
UK & Europe	8 – 15 working days	$180 – $220
Rest of World	8 – 20 working days	$80 – $250

We will contact you via email if there are additional freight charges based on the size and weight of your overall package.

For deliveries outside of New Zealand. Please refer to our Duties, taxes and customs clearances section. Items travelling across international borders are subject to international standards of Customs clearance. Please be aware that there may be extra time delays if your parcel is held at customs and Goldwise takes no responsibility for these delays. Please ensure you understand the terms of custom clearance in your country.

These time frames are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable.

If you fail to receive your package within the above mentioned time frame please notify us by email sales@goldwise.co.nz.

Returns

Goldwise is dedicated to providing quality products and services to our customers. We are confident you will like what you have ordered, but if something isn’t right please let us know.

Goldwise trades under the regulation of the New Zealand Consumer Guarantees Act.

The act states that goods must be of acceptable quality and match the description that we have given you. We will repair, exchange or refund the original purchase price, any faulty or damaged goods that have been purchased online through our website, where the fault or damage is articulated within 14 days of receipt of the order.

In the case of returns, please email us at sales@goldwise.co.nz

Please make your product selection carefully. In line with the Consumer Guarantees Act, Goldwise is not obliged to refund for Change of Mind purchases. Unfortunately, you are not entitled to a refund where you have buyer’s remorse, or you subsequently find a cheaper price elsewhere.

Goldwise pack

Know your customer

Goldwise is required to verify the identity of any person selling items to us. A copy of one of the following must be supplied for identification purposes:

Current NZ Driver Licence,
Current NZ Passport, or
Current HANZ 18+ Card.

We cannot accept any other form of identification.

You will need to provide a proof of address which is less than 3 months old by including in the courier package either a copy of:

a recent power, gas or phone bill clearly showing your name and address, or
a recent bank statement with your name and address

You agree that where we suspect any attempt to deal in any stolen goods including, but not limited to the items submitted to Goldwise, we may report any relevant information to the Police and appropriate agencies forthwith.

The seller warrants and agrees that

They are at least 18 years of age and that the goods for sale are owned by the seller and no other party has any claims or charges (registered or unregistered) over the goods;
The information contained in the sale and purchase agreement is true and the seller has the authority to enter into a sale and purchase agreement;
Proof of ownership of any items can be provided if requested;
On despatch of the agreed purchase price from Goldwise to the bank account advised by you, all ownership will pass directly to Goldwise. Goldwise will not be held liable for any loss if payment has been actioned to the bank account advised by you and Goldwise may at its discretion on sell, or otherwise dispose of, the goods. ;
By accepting these Terms and Conditions you will be signifying your consent to receive further information and documents electronically under the Electronic Transactions Act 2002, including from related parties to Goldwise;
They will not hold Goldwise responsible or liable under any circumstances for any loss as a result of damage or theft of the seller’s goods during the courier delivery process;
The goods offer for sale are not from, or the result of, any illegal activity;
Goldwise may hold the goods for a minimum of 14 days as required by the Second Hand Dealers Act and will be made available on request to the Police and any other relevant authorities;
Goldwise may pass on personal information about the seller to related companies of Goldwise for marketing etc purposes; and
Goldwise may remove any stones etc from jewellery (as Goldwise can only pay for gold based on its weight) and any such removed stones etc will not be returned to the seller. Please remove any stones or other non-gold items you wish to keep prior to sending goods to Goldwise.
The Goldwise Price Guarantee is a 14 days price movement guarantee and operates as set out in the webpage titled ‘Gold Price Guarantee’.

No Advice

You specifically acknowledge that Goldwise does not give personalised advice or make personalised recommendations and accordingly it is your responsibility to assess and evaluate any proposed transaction between Goldwise and yourself.

Goldwise purchasing process

On receipt of courier packs we will:

Inspect the pack for damage or evidence of any tampering – we reserve the right to return damaged packs directly to you in the condition that they were received,
All packs will be photographed before opening and the contents (once opened) will then be photographed.

Goods will be valued by our specialists – an offer price will be communicated via email or in person for your acceptance. Any offer is good for 24 hours or as otherwise specified on the offer document. If you accept the offer, the funds will be transferred via overnight direct credit to your nominated bank account or if you prefer to visit our premises, cash payments can be arranged.

In some situations during the gold testing process (your goods will be assayed with acids and filings may be necessary) small marks may appear on the goods. The seller accepts this fact and that the goods may contain a mark or marks if returned unsold. If for whatever reason you do not accept our offer and decide not to sell to Goldwise, your goods will be returned to you via courier free of charge.

Insurance / Claims

We provide insurance cover for the solid Gold, Silver and/or Platinum component of your items up to a maximum cumulative value of up $2,000.00 whilst the goods are with our courier or in our possession. Terms, conditions, limits and exclusions apply – refer to the Insurance page of our website for full terms.

The seller is responsible for any required insurance over the limits/conditions we provide.

Limited Liability / General Terms

You hereby acknowledge, understand and agree that we shall not be liable for any loss, damage in excess of the amount you are able to claim under our insurance terms and conditions and hereby waive any and all claims for additional damages resulting from the loss or destruction of your items.

By signing a Goldwise contract or by using any website of Goldwise you accept and agree to the terms and conditions listed above and the terms and conditions of our insurance (collectively our “Terms and Conditions”). We reserve the right to alter our Terms and Conditions, and revised Terms and Conditions can be viewed on our websites.

General Terms & Conditions

Accuracy, completeness and timeliness of information on our website

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that may not necessarily be affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

Your submission of personal information through the Goldwise Shop is governed by our Privacy Policy.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. You acknowledge that Goldwise has the right to correct any trading or administrative errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice including but not limited to reversing or cancelling orders without your consent (after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Goldwise, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Goldwise and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing law

Goldwise is based in Auckland, New Zealand and operates under New Zealand business law. The general laws of international commerce apply to international transactions. Any disputes will be held under New Zealand Law in a New Zealand Court of Law.

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Complaints

Goldwise values ensures you are treated fairly – if you are unhappy with anything, please contact us by email at sales@goldwise.co.nz or by mail at P O Box 11187, Ellerslie, Auckland 1542, New Zealand.

Contact information

Questions about the Terms of Service should be sent to us at sales@goldwise.co.nz.

Read the additional Terms & Conditions for